Are you a professional who has contact with carers?
If you have identified a carer, we ask you to signpost or refer them to Sheffield Carers Centre. Below is information on how to do that. 

Referral to the Universal Carers Service
When you refer a carer to the Universal Carers Service, they will receive a Welcome Pack and Carers Card and have access to:

Carers Advice Line: for 1:1 personalised expert information, advice and support on anything related to the caring role. One of the Carer Advisors is an Urdu/Punjabi speaker, and we use an interpretation service for other languages.

Carer Card: that gives discounted activities, services and products and space to write two emergency contact numbers.

Group activities and workshops: that meet carers’ support needs and provide opportunities for carers to meet each other.

Community Connect: 1:1 telephone support for carers who are isolated.

Carers Café: for social contact with other carers.

Carers support groups: up to date information about all the groups in Sheffield.

Carers Enews! for regular up to date information. Carers who do not have email receive an annual update letter. Professionals can also sign up for the Carers Enews! on this page

Information and resources: on the website of Sheffield Carers Centre.

Planning for an emergency: Information and guidance for carers around making preparations to ensure that the cared-for person is supported in an emergency.

Time for a Break: Grants of up to £200 to help carers take a break. Accessed as an outcome of a Carer Assessment for eligible carers.

Digital Resource for Carers: providing information, eLearning, resources, and the Jointly app.

Referral criteria
• Any adult carer who lives in Sheffield (regardless of where the cared for person lives)
• Any adult carer who provides care or support for someone who is a resident of Sheffield (adult or child)
• And where the carer has given permission to be referred.

Please note, Sheffield Carers Centre does not provide or organise respite care. If this is needed for carer wellbeing, it is delivered as part of the cared-for person’s care package and should be discussed with Adult Social Care

To make a referral click the link below and complete the online form.



Signposting: If a carer does not wish to be referred, please ensure the carer knows about Sheffield Carers Centre. Click here for a signposting leaflet or contact us if you would like printed copies.

Carers Assessments: The universal service above meets many carers’ needs, however a carers assessment may be needed in some situations, for example when the caring situation is complex or at risk of breaking down. A carer’s assessment is a structured, exploratory conversation aimed at problem-solving around unmet support needs. A referral for a Carers Assessment automatically includes access to the universal service.
Click here for guidance on referrals for carers assessment.

To refer a carer for assessment click below and complete the online form.



If you are unsure whether a referral for assessment is appropriate, call us on 0114 272 8362 to speak with a Triage Carer Advisor.

Updated 16 June 2022