We understand that carers might be worried about coronavirus (COVID-19), both for the people they care for and for themselves. 

Below are some useful links to information, guidance and suggestions of how to minimise risks and make plans for how to deal with a changing situation – for you and for the people around you.

Our services are operating mostly as normal with our Carer Advice Line available as usual Monday-Friday 10am-4pm. Phone 0114 272 8362.

Please note that we can help carers think about planning for an emergency – including what steps could be taken if carers become unwell. Click here for details.

Our Wednesday drop-in sessions and Carers Cafe are suspended. Any other changes to our services will be updated here.


Updates for Carers

Information for people who are caring, unpaid, for friends or family during the coronavirus outbreak. (Updated 13th August 2020)

Click here for government guidance.

Young carers and young adult carers:

Guidance and information for people under the age of 25 who are providing care for someone during the coronavirus (COVID-19) outbreak. (Updated 13th August 2020)

Click here for government guidance.

Carers asked to return to work:

If you are a carer, and have been asked by your employer to return to work following the easing of lock down, you can find general information about your rights from Citizens Advice by clicking here.

Carers UK also have advice on this that you can find by clicking here.

Looking after family and friends when they leave hospital:

Information for for the family and friends of a person who needs ongoing care and support after leaving hospital.

Click here for details.

Supporting people outside their home:

Guidance includes information on how to stay safe while providing or receiving support during the pandemic. 

Click here for details.

Carers and mental health:

Advice for parents and carers on looking after the mental health and wellbeing of children or young people during the coronavirus (COVID-19) outbreak. Guidance available in different languages

Click here for details

Advice and information on how to look after your mental health and wellbeing during the coronavirus (COVID-19) outbreak. Guidance available in different languages

Click here for details

Every Mind Matters

Advice and information from Public Health England for parents and carers on supporting the mental health and wellbeing of children and young people.

Click here for details

Carers Trust: Young Carers

The Carers Trust have created a list of links to information on COVID-19 for young and young adult carers.

Click here to view this.

Carers UK

Click here to view advice for carers, including how to protect the person you care for, contingency planning, and advice for working carers.


UK Government Guidance:

Click here to view the UK governments web page containing all Government information and guidance

Coronavirus Information Service

The Government has launched a free Coronavirus Information Service on WhatsApp. Click here for details.
To activate this:

  1. Add 07860 064422 to your phone contacts
  2. Message the word ‘hi’ in a Whats App text


New government guidance for those defined as medically extremely vulnerable:

Click here to view guidance on shielding and protecting people who are clinically extremely vulnerable from COVID-19 (Updated 13th August 2020)


Staying Safe

Coronavirus outbreak FAQs: 

What you can and can’t do (Updated 9th September 2020)

Click here to view the list of frequently asked questions and answers on the government website.

Staying alert and safe (social distancing):

Click here to view the latest government information. (Updated 9th September 2020) 

Click here to view updated advice for young people. (Updated 9th September 2020)

Self isolating:

Click here for updates which reflect that the self-isolation period for people with coronavirus symptoms has changed to 10 days rather than 7 days.

Staying safe outside the home:

Click here to view the governments list of principles you should follow to ensure that time spent outside your home is as safe as possible.

Meeting people from outside your household:

Click here for information on safely seeing people you do not live with. (Updated 9th September 2020)

Reducing transmission of the virus:

Click here for advice on reducing your chances of catching coronavirus or passing it on to others. (Updated 7th September 2020)

Making a support bubble with another household:

Click here for advice on how you can safely expand the group of people you have close contact with during the pandemic. (Updated 9th September 2020)


Coronavirus Testing

Getting tested:

Coronavirus testing is available for people with coronavirus-like symptoms.
Click here to view the government information about getting tested.

Click here for information about testing sites in Sheffield.

Contact with a person with possible COVID-19:

Click here to view government guidance for contacts of a person with a positive test result for coronavirus (COVID-19) who do not live with that person.


Face Coverings

Wearing a face covering:

The public is advised to consider wearing face coverings in enclosed public spaces such as shops, trains and buses to help reduce the spread of coronavirus. Click here to view government guidance on wearing face masks.

There is further advice issued by the government (updated 14th August 2020) regarding exemption of face coverings, when to wear one and how to make one. You can find the information by clicking here

Disabled people exempt from wearing face coverings under new government guidance.

Click here for government guidance on exemptions from wearing face coverings.

Do you find it difficult to wear a face covering?

These NHS cards help explain why: Click here for cards


Other Government Updates

Schools/ Education Settings:

Click here for government guidance on what parents and carers need to know about schools and education settings during the coronavirus outbreak.

Accessing or working in transport:

Click here for guidance for people using transport or working in the transport sector during the coronavirus outbreak.

Receiving Direct Payments:

Click here to view last updated guidance (31st July) for people receiving Direct Payments during the coronavirus outbreak, issued by the Government by 

Accessing food and essential supplies:

Click here for further information on how to get food and other essential supplies during the coronavirus pandemic.

Care home visits:

Care home residents are set to be reunited with friends and family as visits begin again following the publication updated 31st July.

Click here for government guidance.

Support for the Bereaved:

Click here to view government information on helping bereaved families, friends or next of kin make important decisions.


The Government is to legalise the remote witnessing of wills – making it easier for people to record their final wishes during the coronavirus pandemic.

Click here for details.


NHS and Health Advice

NHS / 111 Advice

If you have symptoms:

Click here for information from the NHS 111 service about what to do if you think you have symptoms.

Or, click here to visit the NHS website for more detailed information about symptoms, self isolating, track and trace and more.

NHS Testing and Tracing for Coronavirus

Click here for details

NHS Testing and Tracing: how it works

Click here for details

Your COVID Recovery

Your COVID Recovery is a new website from the NHS designed to support people with ongoing coronavirus (COVID-19) symptoms on their road to recovery.

It offers advice on managing symptoms at home, wellbeing tips and information for family, friends and carers. Click here for more.

Accessing non COVID-19 related health care help:
The NHS Health at Homewebsite contains useful information about accessing GPs, repeat prescriptions, accessing healthcare in an emergency and looking after your wellbeing, all without leaving your home.Click here to view the information on the NHS Health at Home website.
Healthwatch Sheffield

Click here to visit the Healthwatch Sheffield COVID-19  information page for local and national advice on how you can stay well during the COVID-19 pandemic.

There is  a dedicated web page where you can find information about how to manage specific conditions such as diabetes and dementia and information on accessing community support. You can find help in different formats – a range of languages, BSL videos, Easy Read information, and sight loss support.

Mental Health

The Mental Health Foundation have advice on looking after your mental health during the coronavirus outbreak. This can be found by clicking here.

There is also advice on talking with your children about news that might be scary. Click here to view.

MIND have also written lots of helpful practical advice about managing mental health during this time. Click here to view Mind’s advice and information.


Information and Support Services in Sheffield

Sheffield City Council

The Council are providing updates via their Sheffield Newsroom website.

Click here to read more or subscribe for news alerts via email.

Click here for information about coronavirus testing sites in Sheffield.

Sheffield City Council’s Director of Public Health Greg Fell:

Sheffield City Council’s Director of Public Health Greg Fell gives an update on shielding, what you can do to keep Sheffield open and discusses Sheffield’s Outbreak Control Plan around Covid-19 in a series of short videos.

COVID-19 updates from Director of Public Health Sheffield, Greg Fell



Click here to view the Sheffield Directory Dementia webpage, it has been updated with information relating to dementia and coronavirus for the public.

If you are a professional working with people living with dementia or their carers, you can access helpful resources such as activity packs for people living with dementia and shielding at home on the Dementia Advice Sheffield website by clicking here.

Companion Calls:

Alzheimer’s Society Sheffield are providing a new, temporary service called Companion Calls for people affected by dementia to have an informal chat with a volunteer. This aims to help manage the loneliness and isolation that the pandemic can cause. There is a referral form available here* (Word document), or people can be referred through Dementia Connect by calling 0333 150 345.

For more information contact the Dementia Advice Service run by Age UK Sheffield Dementia Advice Service dementiaadvice@ageuksheffield.org.uk
*documents automatically download.

Voluntary Action Sheffield

VAS have a map of local support groups, including volunteer mutual aid networks, and community hubs. Click here to view VAS’s map.

Sheffield Mencap & Gateway

You can click here to view information and advice about coronavirus, and access easy read materials.

Autism Resources

A varied and useful list of links and resources for people with autism has been shared with the Carers Centre, click here to view the PDF resource.