We understand that carers might be worried about Coronavirus/Covid-19, both for the people they care for and for themselves. 

Below are some useful links to information, guidance and suggestions of how to minimise risks and make plans for how to deal with a changing situation – for you and for the people around you.

Our services are operating mostly as normal with our Carer Advice Line available as usual Monday-Friday 10am -4pm. Phone 0114 272 8362.

Please note that we can help carers think about planning for an emergency – including what steps could be taken if carers become unwell. Click here for details.

Our Wednesday drop-in sessions and Carers Cafe are suspended. Any other changes to our services will be updated here.

UK Government Guidance:
Click here to view the UK governments web page containing all Government information and guidance

New government guidance for those defined as medically extremely vulnerable:
Click here
to view guidance on shielding and protecting people who are clinically extremely vulnerable from COVID-19

Corona Virus Information Service
The Government has launched a free Corona virus Information Service on WhatsApp. Click here for details.
To activate this:

  1. add 07860 064422 to your phone contacts
  2. message the word ‘hi’ in a Whats App text

Corona virus Outbreak FAQs:
What you can and can’t do (Updated 31st July 2020). Click here to view the list of frequently asked questions and answers on the government website.

Staying alert and safe (social distancing)

Click here to view the latest government information. Last updated 31st July.

Updated for young people (28th July) click here for government guidance

Getting Tested:
Corona virus testing is available for people with Corona virus-like symptoms.
Click here to view the government information about getting tested.

Contact with a person with possible Covid 19:
Click here to view government guidance for contacts of a person with a positive test result for corona virus (COVID-19) who do not live with that person.

Shielding and protecting people defined on medical grounds as extremely vulnerable from COVID-19.

For updated guidance for shielding and protecting people defined on medical grounds as extremely vulnerable from COVID-19 (last updated 4th August) Click here

Click here for updates which reflect that the self-isolation period for people with coronavirus symptoms has changed to 10 days rather than 7 days.

Schools/ Education Settings:
Click here for government guidance on what parents and carers need to know about schools education setting during the Corona Virus Outbreak.

Accessing or Working in Transport:
Information for people using transport or working in the transport sector during the corona virus outbreak.
Click here to view information about transport.

Receiving Direct payments:
View last updated guidance (31st July) for people receiving Direct Payments during the Corona virus outbreak, issued by the Government by clicking here

Wearing a Face Mask:
The public is advised to consider wearing face coverings in enclosed public spaces such as shops, trains and buses to help reduce the spread of corona virus. Click here to view government guidance on wearing face masks. There is further advice issued by the government(dated 31st July) regarding exemption of face coverings, when to wear one and how to make one. You can find the information by clicking here

Disabled people exempt from wearing face coverings under new government guidance.

click here for government guidance

Do you find it difficult to wear a face covering?

These NHS cards help explain why: Click here for cards

Accessing food and essential supplies

For further information on how to get food and other essential supplies during the coronavirus pandemic Click here

Care home visits:

Care home residents are set to be reunited with friends and family as visits begin again following the publication updated 31st July.

click here for government guidance

Carers asked to return to work:
If you are a carer, and have been asked by your employer to return to work following the easing of lock down, you can find general information about your rights  from Citizens Advice by clicking here. Carers UK also have advice on this that you can find by clicking here.

Staying Safe Outside the Home:
Click here
to view the governments list of principles you should follow to ensure that time spent outside your home is as safe as possible.

Meeting people from outside your household:

Click here for details

Support for the Bereaved:
Click here
to view government information on helping bereaved families, friends or next of kin make important decisions.

NHS / 111 Advice
If you have symptoms: Click here for information from the NHS 111 service about what to do if you think you have symptoms.

Or, click here to visit the NHS website for more detailed information about symptoms, self isolating, track and trace and more.

NHS Testing and Tracing for Coronavirus

Click here for details

NHS Testing and Tracing how it works

Click here for details

Accessing Non Covid-19 Related Health Care Help 

The NHS Health at Home website contains useful information about accessing GPs, repeat prescriptions, accessing healthcare in an emergency and looking after your wellbeing, all without leaving your home. Click here to view the information on the NHS Health at Home website.

Healthwatch Sheffield
Click here to visit the Healthwatch Sheffield COVID 19  information page for local and national advice on how you can stay well during the covid-19 pandemic.
There is  a dedicated web page where you can find information about how to manage specific conditions such as diabetes and dementia and information on accessing community support. You can find help in different formats – a range of languages, BSL videos, Easy Read information, and sight loss support.

Sheffield City Council
The Council are providing updates via their Sheffield Newsroom website. Click here to read more or subscribe for news alerts via email.

Sheffield City Council’s Director of Public Health Greg Fell

Sheffield City Council’s Director of Public Health Greg Fell gives an update on shielding, what you can do to keep Sheffield open and discusses Sheffield’s Outbreak Control Plan around Covid-19 in a series of short videos.

COVID-19 updates from Director of Public Health Sheffield, Greg Fell


Click here to view the Sheffield Directory Dementia webpage, it has been updated with information relating to dementia and corona virus for the public.
If you are a professional working with people living with dementia or their carers, you can access helpful resources such as activity packs for people living with dementia and shielding at home on the Dementia Advice Sheffield website by clicking here.

Companion Calls:
Alzheimer’s Society Sheffield are providing a new, temporary service called Companion Calls for people affected by dementia to have an informal chat with a volunteer. This aims to help manage the loneliness and isolation that the pandemic can cause. There is a referral form available here* (Word document), or people can be referred through Dementia Connect by calling 0333 150 345.
For more information contact the Dementia Advice Service run by Age UK Sheffield Dementia Advice Service dementiaadvice@ageuksheffield.org.uk
*documents automatically download.

Carers Trust: Young Carers
The Carers Trust have created a list of links to information on COVID-19 for young and young adult carers. Click here to view this.

Carers UK
Click here to view advice for carers, including how to protect the person you care for, contingency planning, and advice for working carers.

Voluntary Action Sheffield
VAS have a map of local support groups, including volunteer mutual aid networks, and community hubs. Click here to view VAS’s map.

Mental Health
The Mental Health Foundation have advice on looking after your mental health during the Corona virus outbreak can be found by clicking here.

There is also advice on talking with your children about news that might be scary. Click here to view.

MIND have also written lots of helpful practical advice about managing mental health during this time. Click here to view Mind’s advice and information.

Sheffield Mencap & Gateway
You can click here to view information and advice about corona virus, and access easy read materials.

Autism Resources

A varied and useful list of links and resources for people with autism has been shared with the Carers Centre, click here to view the PDF resource. 


The Government is to legalise the remote witnessing of wills – making it easier for people to record their final wishes during the coronavirus pandemic.

You can Click here for details