… about Sheffield Carers Centre

We are committed to continually improving the quality of our services and welcome all feedback about the services we offer. Carers are encouraged to let us know about their experiences, positive or negative, to help us maintain and improve our services. Please use the Contact Us page or email office@sheffieldcarers.org.uk. If you wish to make a formal complaint, all the information you need is available in our Comments and Complaints Policy Procedure.

… about other services that impact you as a carer

Sometimes, there are opportunities for carers to contribute to discussions about services that impact on carers. These are organised by Adult Social Care or other health and social care services and voluntary organisations.

Adult and Young Carers Action Plans: The current Adults and Young Carers action plans aim to ensure the six principles of Sheffield’s Young Carer, Parent and Adult Carer Strategy are being put into action, and that the views of adult and young carers in Sheffield are being acted upon. If you are an adult carer (aged 18+) you can get involved in discussions about the plan with other carers and organisations that provide services for carers.

Details of the current Adult and Young Carers Action Plans:
Carers Strategy Action Plan- V5.2 (Excel document)
Young Carers Action Plan April – Sept 2018 (Word document)

… by taking part in surveys or consultations to help develop services

Listed below are some surveys and reviews that you can take part in and provide organisations with valuable feedback on your experiences and ideas. Follow the links for more details and please take part if you can help.

We've launched a new programme of free or low cost activities to help unpaid carers get a break and learn new skills. Visit the 'Activities and Workshops' page on our website for details of our first events which include sessions on First Aid, Mindfulness plus Fraud Awareness. Click here to give your feedback on the of activities you'd like us to add to the programme. (ends 15 April)

The Stroke Rehabilitation Service wants feedback to help improve their services. Have you or someone you know had a Stroke in the last 12 months? If you or they had help from an NHS Stroke Rehabilitation Team to overcome problems with eating, drinking, vision, mobility or returning to work, they would like to hear about your experiences. Click here to take part in an online survey to help improve the service across our region.

The Yorkshire Ambulance Service would like to capture the views of carers across Yorkshire and Humber who have used one of our Yorkshire Ambulance Services, whether that is calling 111 or 999 or using their Patient Transport Service. They have launched a survey that should only take a few minutes to complete. It is important to answer all questions to give YAS the best picture of the service you would like them to provide (ends 31 March). Click here to take part in the survey which is open until the end of March.