If you are worried about someone’s mental health:

The first step if you are worried about someone’s mental health is to encourage them to see their GP or, if there is one in place, their care coordinator.

Further details and more advice are available from:

Supporting someone in a mental health crisis:

A mental health crisis can mean different things to different people. Sometimes the condition of the person you care for may suddenly deteriorate or worsen. They may be having unusual thoughts or feelings, experiencing suicidal thoughts, or putting themselves or others at risk.

If someone you know is having a mental health crisis, it’s important to get help and support as soon as possible.

Before a crisis:

If you think the person you are supporting is approaching a mental health crisis:

• seek advice and support from their GP or,

• if they are in contact with mental health services, contact their care coordinator or the mental health team they are supported by.

In the event of a crisis – during office hours (Monday to Friday 9am to 5pm):

If the person you are supporting is under the care of one of Sheffield’s Community Mental Health Teams:

• Contact the healthcare professional assigned to their care. If they are not available, ask to speak to the duty worker or another member of the team. If you need to, leave a message and this will be responded to as soon as possible.

If not:

• Contact their GP practice. You can find their number in the telephone directory or by phoning NHS 111 by dialling 111.

Outside office hours (evenings and weekends):

• Support is available from the Rethink Sheffield Helpline on 0808 801 0440 for anyone in Sheffield affected by mental health issues including carers. It is staffed 24 hours a day, 7 days a week.

• Support is also available from the Sheffield Health and Social Care Trust’s Out of Hours Team which can be accessed via the Trust’s 24 hour switchboard on 0114 271 6310.

• Support and advice is also available from GPs on their usual number (with out of hours cover provided by the GP Collaborative), NHS 111, the NHS Walk In Centre. There is also a Mental Health Liaison Service based in the Accident & Emergency Department at the Northern General Hospital.

In the event of an emergency:

In the event of an emergency where the person’s physical safety is also at risk, or if you or someone else is in immediate risk of serious harm or injury:

• Contact the Emergency Services by dialling 999 and stating which service you require

• The Accident & Emergency Department at the Northern General Hospital is open 24 hours a day, every day of the year.

If the person you are supporting is feeling suicidal and wants to talk in confidence:

• The Samaritans can be contacted on 0114 276 7277 or 116 123 (free to call) or jo@samaritans.org

After a crisis or emergency:

After any crisis or emergency involving the person you support it is important that you seek any help that you may need.

• Support is available for adult carers from Carers in Sheffield on 0114 272 8362 (or support@sheffieldcarers.org.uk)

Support is also available from many of the services mentioned on this page.

Further advice during a mental health crisis:

There will probably be things you can do to help the person you support during any crisis. These may include offering to talk, or suggesting things to distract or relax them. It is likely you’ll know what will be helpful. However, it is also important to get them help from professional services. It may be useful to talk with the person you support, when they are well, about how they would like you to support them during any crisis.

Mental health information:

There are two major national mental health charities, Mind and Rethink. They each produce a variety of information booklets and factsheets covering topics such as mental health conditions, aspects of mental health law, or how to look after yourself as a carer. These can be accessed via:



The main websites for Mind and Rethink are



Each site contains a vast range of further information and resources.

Also, the Royal Collage of Psychiatrists and Carers Trust each produce a good range of information leaflets:


Self-help guides:

Self-help guides covering areas such as anxiety, self-harm and hearing voices are available from:


These have been produced by the NHS and may be helpful to the person you are supporting. They also contain insights and suggestions which you as a carer may find interesting and useful.

Mental health services in Sheffield:

Details for the NHS Community Mental Health Teams in Sheffield are available from:


Details for further services such as the acute wards or Crisis House can be found via the links on the same page.

Further services such as supported accommodation or self-help groups can be found via the Sheffield Directory

(http://www.sheffielddirectory.org.uk/kb5/sheffield/directory/home.page) or Sheffield Mental Health Guide (http://www.sheffieldmentalhealth.org.uk/)


The Sheffield CAB Mental Health general advocacy service is for people aged 16-65 who either access mental health services in Sheffield or who need to access those services. This includes accessing mental health care through GPs or Community Mental Health Teams, counselling or psychological therapies, self-directed support, and other NHS or local authority services as well as voluntary and private sector providers.

The advocacy service aims to empower people to put forward their views about their needs and priorities for their own wellbeing.

The service cannot work directly with carers though can accept referrals from carers if the person you support agrees to this.

There is a separate advocacy service for people who are admitted to hospital.



There are numerous helplines which can provide support to either you as a carer or to the person you are looking after:

Samaritans – 116 123 (free to call, 24-hours a day)

Rethink Sheffield helpline – A 24-hour helpline for anyone affected by mental health difficulties in Sheffield, including carers – 0808 801 0440

Rethink national helpline – provides information on topics such as medication, treatments, benefits, debt, and the Mental Health Act – 0300 5000 927 (open Monday to Friday, 10am to 2pm)

Mind Infoline – 0300 123 3393 – a national helpline offering information on types of mental health problem, where to get help, and medication and other treatments (open Monday to Friday, 9am to 6pm)

SANEline – A national, out-of-hours helpline offering specialist emotional support and information to anyone affected by mental health difficulties (open every day of the year from 6pm to 11pm) – 0300 304 7000

No Panic – Support for people experiencing panic attacks, compulsive disorder, or anxiety. Also supports carers (open every day 10 am to 10 pm) – 0844 967 4848

No Panic Youth Helpline – 01753 840 393 (For 13 to 20 year olds, open 4pm to 6pm Monday to Friday)

Families in Recovery – Supports people who are affected by someone else’s drug or alcohol misuse – such as partners or parents. Telephone, group and 1-1 support are all available – 0114 272 1481

Mind Legal Advice Line – Provides legal information and general advice on mental health related law – 0300 466 6463 or legal@mind.org.uk